Although the materials used in the ceramics are non-toxic when fired in high heat, they are not recommended for use with food. The unglazed and textured areas are especially porous and can be damaged when washed repeatedly. If you do need to wash any of the pieces, hand wash and hand dry with a normal dish detergent and warm water. Let the piece dry completely before placing anything inside of the piece.

Due to the high pile construction and texture of the rugs, they can shed with normal wear at first. Routine vacuuming on the carpet setting and with a wand attachment are recommended. In case of stains, spot clean with a mild soap by blotting with a rag that is wet with cold water, followed by blotting with a dry rag to soak up the moisture. For deep cleaning, get professionally cleaned.

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A return on unused merchandise may be initiated within 10 days of receiving your order. Please reach out to info@ferry-home.com to let us know if you would like to return your items. Please note that return shipping will be at your expense.

Please reach out within 5 days of receiving your damaged order at info@ferry-home.com with images and a description of the damages. We will open an investigation with the shipping carrier and coordinate with you to replace your order.

Yes, please fill out the form on the commissions page with more information regarding your request. Please note that custom pieces have different pricing and lead times depending on the request, which can vary from the ready-to-ship items.

Sustainability is at the core of Ferry’s values. Ferry practices sustainability by prioritizing natural materials, choosing factories that use renewable energy, and sourcing raw materials from the same region that manufacturing takes place.